SHIPPING
All orders are processed within 2 business days after receiving your order confirmation. (excluding holidays). We only ship via Canada Post Flat Rate Shipping unless you order in bulk. Shipping speed is estimated mostly between 5-10 days. We only ship within Canada in lieu of the new launching but will eventually start shipping to the US. Please be aware that once you have placed your order, you agreed to the processing time stated on the website.
Happy Cheek is not responsible for lost, stolen or re-routed shipments, PLEASE make sure your address is correct on our website. Once your order ships, Happy Cheek is not responsible for package delays or lost packages. Any orders that are returned to us because of the incorrect shipping address will incur additional shipping charges to reship. Please triple check that the address you input at checkout is correct. This will avoid any issues with deliveries.
Please inspect your order upon receiving it and contact us immediately if the item is damaged or received the wrong item, so that we can evaluate the issue and make it right. Please note we can only fix your order within 2 days of your package being delivered. If you do not contact us within the 2 days, we will not be able to resolve the issue.
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RETURN
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note, we are not able to exchange sizes or offer replacements for apparel that were sent in the size ordered. Items should be in original packaging; apparels are unworn and in excellent condition. All replacements and refunds will be at the discretion of Happy Cheek.
We cannot guarantee that we will have replacements for sold out or unavailable items and refund may be issued instead. All replacements and refunds will be at the discretion of Happy Cheek. Please remember it can take some time for your bank or credit card company to process and post the refund.